Refund policy

Shipping, Returns & Refunds Policy

Shipping

We ship through trusted courier partners including ATS (Amazon Transportation Services), Delhivery, Ekart, Ecom Express, and Xpressbees.

  • Orders are dispatched within 2 working days after order/payment confirmation.

  • A flat shipping fee of ₹70 is charged per order.

  • Shipping confirmation and tracking details will be sent to the email address provided at the time of placing the order.

Order Cancellation

  • Orders can be cancelled only before they are dispatched.

  • Once an order has been dispatched, it cannot be cancelled.

Returns, Replacements & Refunds

Due to the nature of our personal care and wellness products, returns are not accepted after delivery.

Once the parcel has been delivered and opened by the customer, the product is considered accepted, and returns or refunds will not be provided for reasons including but not limited to:

  • Change of mind

  • Product no longer required

  • Personal preference

  • Dissatisfaction after opening or using the product

Exceptions

We will provide a replacement or refund, after verification, only in the following cases:

  • You receive a damaged product.

  • You receive the wrong product.

  • Your order has missing items.

To process such requests, you must contact us within 48 hours of delivery and provide:

  • Clear photos of the product.

  • Photos of the outer shipping package.

  • A clear image showing the Batch Number and MRP label (where applicable).

  • An unboxing video may be requested for verification.

Claims submitted without sufficient evidence or after the specified time may not be eligible for replacement or refund.

Refund Process

If your claim is approved after verification, the refund will be processed using the original payment method.

Refunds are generally processed within 7–10 business days after approval. Processing time may vary depending on your payment provider or bank.

Return Shipping

If a return is approved by our team (for damaged, incorrect, or missing items), we will provide further instructions. Please do not return any product without prior approval from our support team.

Unauthorized returns may not be accepted.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Products that have been opened or used.

  • Products with broken or tampered seals.

  • Products returned due to change of mind or personal preference.

  • Products damaged due to misuse, improper storage, or handling by the customer.

  • Personalized or customized products.

  • Products not reported within the required timeframe.

Contact Us

For any shipping, return, replacement, or refund-related queries, please contact us:

Email: care.touchewellness@gmail.com

Please mention your Order Number in all communications for faster assistance.