Shipping

What are the delivery charges?

Delivery charge are fixed at Rs. 70 per order across India.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

We generally ship your order within 2 working days and ship the items within the time specified on the product page. The delivery time is about 2 to 15 days based on your geographical location. Working / Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

The destination to which you want the order shipped to and location of the our warehouse.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Touche Wellness?

There are NO hidden charges when you make a purchase on Touche Wellness. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra.

Why does the estimated delivery time vary for each order / Location ?

You have probably noticed varying estimated delivery times for Each order and Locatoins. Delivery times are influenced by product availability, your geographic location , your shipping destination and the courier partner's time-to-deliver in your location.

You cannot ship to my area. Why?

Please enter your pincode on the order page to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, your order may get cancelled.

Whether your location can be serviced or not depends on

1. Whether the Courier partner ships to your location

2. Legal restrictions, if any, in shipping particular products to your location

3. The availability of reliable courier partners in your location

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us., you can return the item through a third-party courier service. Return fees are borne by the us.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for our team to investigate.

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported'

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India but kindly make sure the delivery address is in India.

As of now, Touche Wellness doesn't deliver items internationally.